When you listen to your guests you learn alot I have found. But asking the right questions, is the hard part.
When you run your own business, you like to think that you have got all the answers, or at least most of the answers. And if you work on that premise, you will never grow and never truly give your guests what they want. But when you listen to your guests, it’s an easy transition to enlightenment. Where is this blog going you ask!
Over the last 6 years Ningaloo Reef Holidays has gone forward in leaps and bounds. Implementing online booking systems, accounting modules, survey forms, feedback forms, offering hire items, making life ‘automated’ in every possible way we could. But do you know what! That is not really what our customers wanted. They did want an EASY online booking system. They did want emails to pop into their inbox to remind them of payments and to tell them what to do. They wanted less fuss and bother. They wanted more personalised customer service.
We asked our guests! They told us!
Welcome to the new era of Lodgix. Our returning guests will now see a much simpler, streamlined booking process. Our new guests will be pleasantly surprised at how easy and logical our new booking system is. Ningaloo Reef Holiday Homes are thrilled to be moving forward with a pared back, simpler approach to booking. So we will have more time for those personalised customer service moments, more time to chat to our guests and answer questions. More time to enjoy what Exmouth and the Ningaloo Reef has to offer, (we love where we live).
Big shout out thanks to Scott Sansoni from Sanz Web Development he is a total legend and truly gets the hospitality and tourism industry. Also to the guys at Lodgix who have made the transition way too easy. They know customer service!
So we asked our guests what was important to them, and they answered. When you listen to your guests you can make a difference to how you operate.
On the bucket list for many a tourist or nature lover is to swim with Whalesharks, and there are only a few places on this planet where you can do that. Exmouth is a remote town, in the North West of Western Australia. Approximately 1270 km north of Perth with a population of around 2250 permanent residents. The Exmouth Peninsula runs the entire length of the World Heritage Listed, Ningaloo Reef Marine Park.
Swim with Whalesharks
Only from Exmouth can you jump on a charter boat and go swimming with the Whalesharks (season runs March – August). Only from Exmouth can you scuba dive or snorkel the Ningaloo Reef and the pristine waters off the Sanctuary zones.
With five whaleshark tour companies running out of Exmouth, you are spoilt for choice if you wish to swim with whalesharks on the Ningaloo Reef. Check out the websites of the companies listed below:
The World Heritage listed Ningaloo Reef is internationally recognized as one of Earths last ocean paradises. Among the largest fringing reefs in the world, the Ningaloo Reef can be accessed straight off the beach – something very few coral reefs offer. You can take a dive in the clearest turquoise water imaginable to view hundreds of colourful tropical fish and pristine coral gardens. Snorkel with sea turtles and graceful manta rays.
The Ningaloo Coast and in particular the Exmouth Gulf sees the highest density of humpback whales in the Southern Hemisphere during the annual migration from Antarctica (June to November). During this period, 30,000 humpback whales visit the Ningaloo Coast and can be sighted from shore, or you can take in a whale watching tour.
World Class Fishing
Or you can hook into world class fishing. The continental shelf runs closer to the Australian mainland off Exmouth than anywhere else in the country. The Region offers fantastic game fishing, especially for the marlin. All three Australian species of marlin are caught here in good to great numbers, along with an incredible range of other game and sport fish. Charter and tour boats specialising in game, sport, reef and fly fishing are available all year round.
The Ningaloo Coast offers visitors the freedom to independently explore and enjoy without restrictions. Spend a day snorkeling pristine coral gardens, find a deserted beach to enjoy all to yourself, hike the trails of the Cape Range National Park, observe the local emus stopping traffic on the main streets, camp along the shores of the Ningaloo Lagoon. You can swim our waters all year round, perfectly safe! The choices are endless and yours to make.
Plenty of Accommodation Choice
Accommodation in Exmouth is varied. But by far the most popular is staying in a unique and privately owned holiday house. Managed by Ningaloo Reef Holiday Accommodation, we are the only independent, non real estate managed, holiday home accommodation provider in Exmouth. All we do is manage holiday homes, so we think that gives us the advantage, and our returning guests agree! We have homes in town, on the Marina, budget priced to luxury. Many homes are pet friendly, and all are meticulously maintained and immaculately clean. We are your only choice for holiday accommodation in Exmouth on the Coral Coast and Ningaloo Reef.
We provide the biggest selection of pet friendly holiday homes in Exmouth. We love our dogs, and why shouldn’t every member of the family get to go on holiday. I personally wouldn’t dream of leaving my dog behind. It just wouldn’t be the same. And Exmouth has such wonderful beaches for dogs to run and enjoy. It is a dog lovers paradise. But a little local knowledge goes a long way.
Pet Friendly Holiday Homes in Exmouth
Dog Friendly Houses
Whilst we have many holiday homes accepting pets, this does not mean that every pet friendly home will be suitable for your pet. So don’t presume that the fences will be high, the gates will be padlocked, the dog will be allowed inside…..it is up to you when you make an enquiry to ask the questions, to ascertain the best fit for your particular dog. Some houses will accept 1 dog only, some two.
No more than 2 dogs are allowed to reside at a property as per Shire Regulations. There are many nuances and it is foolish to presume that just because a house is ‘pet friendly’ that it will work for your dog. We know dogs, so just ring and ask us.
Dog Friendly Beaches
Every morning and evening the beaches around Exmouth are filled with dogs getting their sunrise/sunset walks. The Town Beach northwards, and all the beaches from Bundegi Beach down the gulf are all ‘off leash’ dog friendly beaches. There is a small patch directly underneath the Town Beach to the Yacht Club, which is off limits to dogs and cars.
Over on the westside (or the Ningaloo Reef Side) of the peninsula, there are only a limited number of beaches available. Basically, all beaches up to Tantabiddi Boat Ramp are dog friendly. After that, you are in National Park where no dogs are allowed. But, be very mindful when taking your dog to a beach on the westside. The stretch of coast line that leads up to the National Park is also a Turtle Sanctuary. This means that Turtles nest on the beach at times of the year. So at sunset you need to be very mindful. Also if you have a dog that could dig up Turtle eggs then please don’t take them to the turtle beaches.
So all that said, finding a selection of pet friendly holiday homes in Exmouth could not be easier. This site clearly indicates on the top of every page all the pet friendly holiday houses in Exmouth which are available. Or click on the link for redirection now www.exmouthholidayhomes.com.au/feature/pets-welcome/
Send an enquiry stating the age and type of dog you have. Also a bit about his/her habits. Is it an active dog, a sleepy dog. Will it be out all day with you every day. That sort of thing.
I cannot stress enough. A dog that is lazy and sleepy at home, usually will not be the same when it is travelling. Most dogs in a strange environment will be trying to set new boundaries and often, many dogs get anxious. Don’t presume that how your dog behaves at home will be the same as how he behaves on holiday. After all, we all can go a bit crazy on holiday!