Have you got a questions or two?
Not to worry! We are here to help you plan the perfect holiday with our frequently asked questions and answers all about visiting Exmouth! Here are some questions that we are most often asked.

Will I need a car in Exmouth?
There is no public transport in Exmouth or the region. We highly recommend that you hire a car or drive yourself. All the major car hire companies are represented here. Dive companies will pick up and drop off all guests who book with them, directly from your accommodation. There is a shuttle bus that will collect and drop off to and from the airport, fees apply.

Is there linen provided at the property and is it for free?
Yes, each property owner has provided you with bed linen, bath towels, and tea towels. Some owners may have left you beach towels, but in general you will need to provide your own. Alternatively, you can hire from NRH when you make your booking. Should you be staying for an extended stay please let us know should you wish to purchase a mid-stay clean and linen change over. Each home has full laundry facilities.

Are cooking utensils supplied?
All the basics have been provided in each house. Some owners have provided extensive supplies, and some have provided quite basic supplies. Should you require something specific please contact the office to enquire.

Are any amenities supplied?
Each property has a ‘starter’ supply of basic washing items including dishwashing liquid, laundry powder, dishwashing tablets (if applicable), toilet paper and toiletries.  Each property will also have a new sponge, scourer and a few bin liners. These items are not replenish-able and are simply meant as a complimentary arrival gift. The property is booked on the basis that it is ‘self-contained’.

Where is the closest shopping centre and bottle shop?
There is a shopping precinct located in Exmouth. Please use the map provided in your accommodation to find Maidstone Resent. There are two independent IGA stores both open (depending on season) 7 days a week. Bottle shops are located at the  Potshot Hotel and Graces Tavern , both on Murat Road (the main road into Exmouth) and Celebrations is located in the shopping precinct.  There is an excellent butcher next to the IGA in the main town centre.

How do I get my keys for check in?
Good question! Once booking is complete you will be provided a keylock code and directions to access the property. You must have a Telstra SIM card to be able to obtain this code. Check in time is strictly after 2 pm. Should you need to arrive earlier at your property please contact the office at least two days prior to arrange. Keep in mind our office hours (Monday – Friday 8:30 AM – 4:30 PM). We are closed on public holidays. You will need to arrange your arrival and departures within normal
business hours.

After hours arrivals are fine. You can access your property and lock box any time after 2pm when you arrive. We do not recommend driving at night through the unfenced bushland from Carnarvon to Exmouth due to roaming wildlife.

I am staying a property which has a swimming pool. What do I need to do regarding maintenance?
Each property has its own pool technician who will attend weekly to clean the pool, top up water levels and check chemical levels. Should you feel that there is something amiss, please do not hesitate to contact the office with any questions.

Is the property cleaned during my stay?
Each property is considered ‘self-contained’ and as such our cleaners will only attend to clean on the day of your departure. Should you require cleaning during your stay, please contact the office, or alternatively you can purchase at time of booking a mid-stay clean. The cost is to you the guest.

Do I need to put the bins on the verge for collection?
We would greatly appreciate that you put the bins on the verge on the allocated night prior to collection. This information is provided in your confirmation.

Is there Wi-Fi at the property?
The vast majority of our holiday homes DO NOT have Wifi unless otherwise noted. This is due to the fact that the town of Exmouth does not have any more available portals for internet lines and most homes do not have ‘landline’ connections either.  Please arrange for your own internet access or alternatively there is free wifi around town at the Visitor Centre and various shops who advertise.

What do I do if I have a power problem or electrical appliance problem?
Power surges are common in Exmouth. An electrical appliance can easily trip a fuse. Turn off at the switch on the wall. Locate the fuse box and flip the switch that is turned off. Please contact the Maintenance department should you still be experiencing difficulties.

How do I leave the property on departure?
We ask that you leave the property in a similar condition to check in, ensuring that rubbish is removed, and the dishwasher has been stacked and turned on. Our team will take care of laundering the linen and cleaning the property. We also ask that you complete the Maintenance form link sent to you so that we can attend to any items immediately.

Where do I leave the keys on my departure?
Please return them to the locked box on your departure. This is very important. We may have another guest checking in after you. If you are unable to remember the code, please leave them on the kitchen bench so that I cleaners can return.

Can I please have a late check option?

Late checkout is one of our most common questions. Please enquire with the office during normal business hours. During high season we cannot guarantee any late check out. Should you have a late flight out of Learmonth Airport please contact the office directly and we can help you make suitable arrangements.

What’s the cancellation policy?
You can find this in the Terms and Conditions section of the ‘Guest Information tab.

Can you tell me what happens if there’s a cyclone?
Yes! Exmouth does have cyclones. We keep a close watch on the weather and keep our guests up to date with any cyclone news or information that might be relevant during your stay. Please ask the office for the cyclone terms and Conditions. Cyclone season is November through to April.

More Questions?
If you have any other questions we are happy to help! Contact us with your enquiry.