When you listen to your guests!

 

When you listen to your guests.
We didn’t bury our head in the sand!

When you listen to your guests you learn alot I have found. But asking the right questions, is the hard part.

When you run your own business, you like to think that you have got all the answers, or at least most of the answers. And if you work on that premise, you will never grow and never truly give your guests what they want. But when you listen to your guests, it’s an easy transition to enlightenment. Where is this blog going you ask!

Over the last 6 years Ningaloo Reef Holidays has gone forward in leaps and bounds. Implementing online booking systems, accounting modules, survey forms, feedback forms, offering hire items, making life ‘automated’ in every possible way we could. But do you know what! That is not really what our customers wanted. They did want an EASY online booking system. They did want emails to pop into their inbox to remind them of payments and to tell them what to do. They wanted less fuss and bother. They wanted more personalised customer service.

We asked our guests! They told us!

Welcome to the new era of Lodgix. Our returning guests will now see a much simpler, streamlined booking process. Our new guests will be pleasantly surprised at how easy and logical our new booking system is. Ningaloo Reef Holiday Homes are thrilled to be moving forward with a pared back, simpler approach to booking. So we will have more time for those personalised customer service moments, more time to chat to our guests and answer questions. More time to enjoy what Exmouth and the Ningaloo Reef has to offer, (we love where we live).

Big shout out thanks to Scott Sansoni from Sanz Web Development he is a total legend and truly gets the hospitality and tourism industry. Also to the guys at Lodgix who have made the transition way too easy. They know customer service!

So we asked our guests what was important to them, and they answered. When you listen to your guests you can make a difference to how you operate.

 

Ningaloo Reef Holiday accommodation

 

Choosing your Ningaloo Reef Holiday Accommodation
Sunset over the ranges from Gecko

Welcome to our new site showcasing some excellent Ningaloo Reef Holiday Accommodation in Exmouth.

Choosing your Ningaloo Reef Holiday Accommodation is an important task and should take into consideration everything that your group wants from its accommodation and also what is actually available.

We manage about 20 holiday homes in Exmouth. I will start by clarifying what a holiday home actually is. It may seem obvious but I do get asked often! It is a fully self contained ‘home’ usually on a block of land, surrounded by fence, but sometimes its an apartment, or town house/villa. But not in a complex.

Just an ordinary family dwelling. It is fully furnished, comes with all domestic items you require. Almost always has bed linen, bath towels, tea towels, and bath mats provided. It is someones personal property. So it is loved and maintained like a family home. Decorated by the owners personal taste and style. Each home is unique.

Choosing your Ningaloo Reef Holiday accommodation should be just as personal.

Find a house that has what you require as basics…how many rooms and beds do you need? Then what else is essential? Do you need a jetty for your boat? Do you have to have a swimming pool as you are holidaying in January with 4 children? Is WiFi essential as you need to keep your one man show business operation whilst on holiday? Do you need to be on the marina so that you can fish for dinner at night from your own rock wall? Do you need something cheap and cheerful as you are on a budget? Do you just need a bed and a place to keep the beers cold, cos you plan to be out fishing all day? All questions to ask yourself.

Exmouth holiday homes provide you with the many alternatives that you may require. The beauty of choosing your Ningaloo Reef Holiday Accommodation  and staying in an Exmouth holiday home is that your privacy is paramount, the range is endless, the price is economical, and the service is always just a little bit more personal.

So navigate your way around this site. It is easily broken down for you into major holiday home categories for ease of browsing. Find a property that you like the look and feel of. Send me an enquiry to check availability and pricing. It’s that simple. We will follow up with you within 24 hours at the most. Any questions are welcome as it is very important that your Ningaloo Reef Holiday accommodation is perfect for your holiday needs.