When you listen to your guests!

When you listen to your guests!

 

[caption id="attachment_642" align="aligncenter" width="809"]When you listen to your guests. We didn't bury our head in the sand![/caption]

When you listen to your guests you learn alot I have found. But asking the right questions, is the hard part.

When you run your own business, you like to think that you have got all the answers, or at least most of the answers. And if you work on that premise, you will never grow and never truly give your guests what they want. But when you listen to your guests, it's an easy transition to enlightenment. Where is this blog going you ask!

Over the last 6 years Ningaloo Reef Holidays has gone forward in leaps and bounds. Implementing online booking systems, accounting modules, survey forms, feedback forms, offering hire items, making life 'automated' in every possible way we could. But do you know what! That is not really what our customers wanted. They did want an EASY online booking system. They did want emails to pop into their inbox to remind them of payments and to tell them what to do. They wanted less fuss and bother. They wanted more personalised customer service.

We asked our guests! They told us!

Welcome to the new era of Lodgix. Our returning guests will now see a much simpler, streamlined booking process. Our new guests will be pleasantly surprised at how easy and logical our new booking system is. Ningaloo Reef Holiday Homes are thrilled to be moving forward with a pared back, simpler approach to booking. So we will have more time for those personalised customer service moments, more time to chat to our guests and answer questions. More time to enjoy what Exmouth and the Ningaloo Reef has to offer, (we love where we live).

Big shout out thanks to Scott Sansoni from Sanz Web Development he is a total legend and truly gets the hospitality and tourism industry. Also to the guys at Lodgix who have made the transition way too easy. They know customer service!

So we asked our guests what was important to them, and they answered. When you listen to your guests you can make a difference to how you operate.

 

Other Interesting Blogs

Swim with Whale Sharks on the Ningaloo Reef


Swim with Whale Sharks on the Ningaloo Reef Swim with Whale Sharks on the Ningaloo Reef and enjoy a unique experience of a lifetime.  There are ample tour companies to choose from in Exmouth for y...

Read More
Thankyou, Merry Christmas & Email Newsletter News

Thankyou, Merry Christmas & Email Newsletter News


Thankyou, Merry Christmas & Email Newsletter News! The silliest of seasons has now arrived! Merry Christmas and Happy New Year everyone! We would like to shout out a great big THANKYOU to all o...

Read More
3 days Holiday Ningaloo

3 Day Ningaloo Holiday – Best Bits!


Your 3 day Ningaloo holiday guide awaits ... Needing a holiday? Looking for somewhere to escape? Thinking of warm weather, lazy beach moments, reefs to snorkel, renowned restaurants to eat at and on...

Read More
2018 Christmas School Holidays

2017 Christmas School Holidays Have Arrived!


FriYAY! 2017 School Holidays have arrived! School Holidays! While the kids are excited all the parents are wondering where the time went? Right? Feeling disorganised? Relax ... this years Christmas S...

Read More

Exmouth Wholesalers for discount shopping in Exmouth.


[caption id="attachment_888" align="aligncenter" width="1024"] The Giant Prawn[/caption] Exmouth Wholesalers are a family owned and operated local business in Exmouth. Open, not only to the businesse...

Read More

Turtle nesting season in Exmouth


November to March is turtle nesting season in Exmouth. Your opportunity to bear witness to one of natures true spectacles. Watching as a loggerhead, hawksbill or green turtle haul itself ashore is an ...

Read More