When you listen to your guests!

When you listen to your guests!

 

[caption id="attachment_642" align="aligncenter" width="809"]When you listen to your guests. We didn't bury our head in the sand![/caption]

When you listen to your guests you learn alot I have found. But asking the right questions, is the hard part.

When you run your own business, you like to think that you have got all the answers, or at least most of the answers. And if you work on that premise, you will never grow and never truly give your guests what they want. But when you listen to your guests, it's an easy transition to enlightenment. Where is this blog going you ask!

Over the last 6 years Ningaloo Reef Holidays has gone forward in leaps and bounds. Implementing online booking systems, accounting modules, survey forms, feedback forms, offering hire items, making life 'automated' in every possible way we could. But do you know what! That is not really what our customers wanted. They did want an EASY online booking system. They did want emails to pop into their inbox to remind them of payments and to tell them what to do. They wanted less fuss and bother. They wanted more personalised customer service.

We asked our guests! They told us!

Welcome to the new era of Lodgix. Our returning guests will now see a much simpler, streamlined booking process. Our new guests will be pleasantly surprised at how easy and logical our new booking system is. Ningaloo Reef Holiday Homes are thrilled to be moving forward with a pared back, simpler approach to booking. So we will have more time for those personalised customer service moments, more time to chat to our guests and answer questions. More time to enjoy what Exmouth and the Ningaloo Reef has to offer, (we love where we live).

Big shout out thanks to Scott Sansoni from Sanz Web Development he is a total legend and truly gets the hospitality and tourism industry. Also to the guys at Lodgix who have made the transition way too easy. They know customer service!

So we asked our guests what was important to them, and they answered. When you listen to your guests you can make a difference to how you operate.

 

Other Interesting Blogs

Fishing Spots in Exmouth

Fishing Spots in Exmouth


Fishing spots in Exmouth are spectacular both for beach fishing (including spearfishing in designated areas) and boat fishing.  It does not seem to matter what size boat you have or what beach you go...

Read More

Canal Home Accommodation in Exmouth


Park your boat, take in a swim, and sit back and view the sunsets from your canal home accommodation Exmouth. The marina district is a short drive from the town centre of Exmouth, just minutes away. ...

Read More
Pool and Modern Holiday Home

Dreaming of a Summer Holiday?


Dreaming of a summer holiday? Like to visit the Ningaloo Reef when the water is warmer and you can have the Exmouth beaches mostly to yourself? Exmouth Holiday Homes still have a few houses up for g...

Read More
Turquoise Bay holiday guide

Ultimate 7 Day Holiday Guide to Exmouth


Enjoy our 7 day, no plan needed, holiday guide to Exmouth Visit one of Western Australia's best holiday locations and find out what to see and where to go using our Ultimate 7 Day Exmouth Holiday Guid...

Read More
Thankyou, Merry Christmas & Email Newsletter News

Thankyou, Merry Christmas & Email Newsletter News


Thankyou, Merry Christmas & Email Newsletter News! The silliest of seasons has now arrived! Merry Christmas and Happy New Year everyone! We would like to shout out a great big THANKYOU to all o...

Read More

Airport Transfers Learmonth


How do I get from Learmonth Airport to Exmouth Town? Many a holiday maker gets caught short when they fly into Exmouth as the presumption is that the airport is 'in town.' Well, it is at least a th...

Read More